You're not on your own. The edalso team is with you.
Access the documentation, training and technical support you need to prepare your projects, answer your questions and keep your deployed solutions running.
Support at every stage of your project
Before deployment
We look at the use case with you and answer questions about the scope, compatibility and configuration of the solution.
During commissioning
We help you configure the platform and resolve any issues that may come up during the first steps of the project.
During operation
You can turn to our team to analyse incidents, answer questions and make any necessary adjustments to the solution.
As the platform evolves
Get updates, new features and resources to keep making the most of edalsoBMS's capabilities.
Resources to work independently
As well as support from our team, you'll have access to resources to get to know the solution, prepare your projects and communicate its value to your clients.
Technical documentation
Consult deployment, configuration and user guides for edalsoBMS, edalsoOne and edalsoEcho.
Training and onboarding
Learn how the platform works and how to use its capabilities on different types of project.
Materials for your clients
Use technical and sales resources that help you present the solution and explain what it can do.
Need help with a project?
Tell us what stage you're at and which question, integration or incident you need to resolve. We'll help you identify the right channel and define the next steps.
Frequently asked questions
How do I open a support request?
By emailing support@edalso.com or through the other support channels shown in the platform.
At which stages of the project can you help me?
At all of them: before deployment, by looking at the use case; during commissioning, by configuring the platform; during operation, by analysing incidents and making adjustments; and as the platform evolves, with updates and new features.
Is there documentation and training?
Yes. You'll have access to deployment, configuration and user guides for edalsoBMS, edalsoOne and edalsoEcho, and to training to get to know the platform and make the most of its capabilities.
Where is the API documentation?
Inside the platform. All clients and partners have access to the APIs and their documentation from their edalsoBMS account, without having to request them.
What are the response times?
The hours, languages and response times of technical support are set out in edalso's service level agreement (SLA).